{"id":19741,"date":"2017-09-24T07:17:18","date_gmt":"2017-09-24T11:17:18","guid":{"rendered":"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/"},"modified":"2017-12-30T11:29:32","modified_gmt":"2017-12-30T16:29:32","slug":"help","status":"publish","type":"page","link":"https:\/\/www.zatista.co.nz\/art\/help\/","title":{"rendered":"Buyer\/Collector Help"},"content":{"rendered":"\r\n\t\t<div id=\"epkb-main-page-container\" role=\"main\" aria-labelledby=\"Knowledge Base\" class=\"epkb-css-full-reset epkb-basic-template eckb_mp_active_theme_glammy\">\r\n\t\t\t<div class=\"epkb-boxed\">  \r\n\t\t<div class=\"epkb-doc-search-container \"  style=\"background-color: #f7941d; padding-top: 20px; padding-right: 0px; padding-bottom: 20px; padding-left: 0px; margin-top: 0px; margin-bottom: 40px;\"  >     \t\t\t\t<div class=\"epkb-doc-search-container__title\"  style=\"color: #FFFFFF; font-size:36px;\" > How Can We Help?<\/div>   \r\n\t\t\t<form id=\"epkb_search_form\"  style=\"width: 40%;\"  class=\"epkb-search epkb-search-form-1\" method=\"get\" action=\"\/\">\r\n\r\n\t\t\t\t<div class=\"epkb-search-box\">\r\n\t\t\t\t\t<input type=\"text\"  style=\"border-width: 1px; border-color: #CCCCCC; background-color: #FFFFFF; background: #FFFFFF;\"  id=\"epkb_search_terms\" aria-label=\"Search the documentation...\" name=\"s\" value=\"\" placeholder=\"Search the documentation...\" aria-controls=\"epkb_search_results\" >\r\n\t\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\">\r\n\t\t\t\t\t<div class=\"epkb-search-box_button-wrap\">\r\n\t\t\t\t\t\t<button type=\"submit\" id=\"epkb-search-kb\"  style=\"background-color: #40474f; background: #40474f; border-color: #F1F1F1;\" >Search <\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"loading-spinner\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"epkb_search_results\" aria-live=\"polite\"><\/div>\r\n\r\n\t\t\t<\/form>\r\n\t\t<\/div>  \t\t\t\t<div id=\"epkb-content-container\"  style=\"background-color: #FFFFFF;\"  >\r\n\r\n\t\t\t\t\t<!--  Main Page Content -->\r\n\t\t\t\t\t<div class=\"epkb-section-container\">\t\r\n\t\t<div class=\"epkb-three-col eckb-categories-list\" > \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_1\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #F7F7F7; background-color: #FFFFFF; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #F7F7F7; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #CDCDCD; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"2394\" data-kb-type=\"category\"  style=\"color: #8D8B8D; text-align: center; justify-content: center;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #f7941d; font-size: 21px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #8D8B8D;\" >About Zatista<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"2394\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20134\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/artist-curation\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20134\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How are the artists selected?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20144\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/artwork-buy-zatista-authentic\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20144\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I be sure the artwork I buy on Zatista is authentic?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20148\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/zatista\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20148\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is Zatista?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20147\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/bought-sold-zatista\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20147\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What type of art is found on Zatista?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20143\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/artists-zatista\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20143\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Who are the artists on Zatista?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20145\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/buy-original-art\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20145\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why buy original art?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_2\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #F7F7F7; background-color: #FFFFFF; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #F7F7F7; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #CDCDCD; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"2390\" data-kb-type=\"category\"  style=\"color: #8D8B8D; text-align: center; justify-content: center;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #f7941d; font-size: 21px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #8D8B8D;\" >Designers &amp; Trade Professionals<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"2390\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20115\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/trade-program\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20115\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Do you have a trade program?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20114\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/register-trade-buyer\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20114\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I register as a trade buyer?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20113\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/benefits-trade-program\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20113\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What are the benefits of your trade program?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_3\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #F7F7F7; background-color: #FFFFFF; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #F7F7F7; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #CDCDCD; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"2392\" data-kb-type=\"category\"  style=\"color: #8D8B8D; text-align: center; justify-content: center;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #f7941d; font-size: 21px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #8D8B8D;\" >Finding &amp; Buying Artwork<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"2392\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20119\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/commission-custom-piece\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20119\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I commission a custom piece?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20138\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/register-zatista-order-purchase-site\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20138\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Do I need an account on Zatista in order to purchase on the site?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20118\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/work-zatista-art-advisor\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20118\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I work with a Zatista art advisor?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20133\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/find-artwork-like\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20133\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is the best way to find artwork I like?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20117\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/zatistas-best-price-guarantee\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20117\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is Zatista&#039;s &quot;Best Price Guarantee&quot;?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_4\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #F7F7F7; background-color: #FFFFFF; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #F7F7F7; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #CDCDCD; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"2391\" data-kb-type=\"category\"  style=\"color: #8D8B8D; text-align: center; justify-content: center;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #f7941d; font-size: 21px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #8D8B8D;\" >Orders<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"2391\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20116\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/place-order-phone\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20116\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I place an order over the phone?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20120\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/request-return-item-received\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20120\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I request a return for an item I have received?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20127\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/buy-art-zatista\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20127\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Is buying art on Zatista private and secure?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20123\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/item-arrived-arrive\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20123\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >My item has not yet arrived. When will it arrive?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20126\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/forms-payment-zatista-accept\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20126\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What forms of payments does Zatista accept?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20121\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/purchased-item-damaged-shipment\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20121\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What if I purchased an item and it was damaged during shipment?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20122\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/purchased-artwork-looks-different\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20122\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What if the work I purchase looks different at home than on the website?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t\t\t<!-- Section Container ( Category Box ) -->\r\n\t\t\t\t<section id=\"epkb_cat_5\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 4px; border-width: 1px; border-color: #F7F7F7; background-color: #FFFFFF; border-style: solid;\"  >\r\n\r\n\t\t\t\t\t<!-- Section Head -->\r\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"border-bottom-width: 1px; background-color: #F7F7F7; border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-color: #CDCDCD; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\r\n\r\n\t\t\t\t\t\t<!-- Category Name + Icon -->\r\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\r\n\t\t\t\t\t\t            data-kb-category-id=\"2393\" data-kb-type=\"category\"  style=\"color: #8D8B8D; text-align: center; justify-content: center;\"  role=\"region\">\r\n\r\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #f7941d; font-size: 21px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #8D8B8D;\" >Using The Site<\/h2>\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<!-- Icon Right -->     \r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<!-- Section Body -->\r\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 1px; padding-top: 4px; padding-bottom: 4px; padding-left: 10px; padding-right: 10px;\"  >\t\t\t\t\t\t\r\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"2393\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20131\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/artist-question-work\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20131\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I ask an artist a question about their work?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20137\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/registered-order-seller-question-specific-work-art\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20137\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Do I need an account to ask a seller a question about a specific work of art?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20130\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/close-view-artwork\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20130\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I see an up close view of artwork?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20129\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/understand-item-house\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20129\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I understand how an item might look in my house?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20140\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/sign-in\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20140\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >I&#039;m having trouble signing in.<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20128\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/learn-art\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20128\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >Is there somewhere I can learn more about art?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20141\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/forget-password\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20141\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What happens if I forget my password?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"20132\"\r\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 8px; padding-top: 8px;\"  >   \r\n\t\t<a href=\"https:\/\/www.zatista.co.nz\/art\/knowledge-base\/art-explorer\/\"  class=\"epkb-mp-article \"\r\n\t\t            data-kb-article-id=\"20132\" >\r\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\r\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #b3b3b3;\"  aria-hidden=\"true\"><\/span>\r\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is the Art Explorer?<\/span>\r\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \r\n\t\t<\/ul> \r\n\t\t\t\t\t<\/div><!-- Section Body End -->\r\n\r\n\t\t\t\t<\/section><!-- Section End -->  \r\n\t\t<\/div>       \t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>   \n","protected":false},"excerpt":{"rendered":"How Can We Help? Search About Zatista How are the artists selected? How can I be sure the artwork I buy on Zatista is authentic? What is Zatista? What type of art is found on Zatista? Who are the artists on Zatista? Why buy original art? Designers &amp; Trade Professionals Do you have a trade [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19741","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Buyer\/Collector Help - Zatista.co.nz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zatista.co.nz\/art\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Buyer\/Collector Help - Zatista.co.nz\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zatista.co.nz\/art\/help\/\" \/>\n<meta property=\"og:site_name\" content=\"Zatista.co.nz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zatista\" \/>\n<meta property=\"article:modified_time\" content=\"2017-12-30T16:29:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.zatista.co.nz\/art\/help\/\",\"url\":\"https:\/\/www.zatista.co.nz\/art\/help\/\",\"name\":\"Buyer\/Collector Help - 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